Postage & packaging is charged at a standard £4.95 for your whole order & will be added at checkout. We aim to dispatch goods within 1 – 3 days of receiving your order, however, during busy periods it maybe a little longer. If your order is urgent please do contact us & we will do our best where possible to process it quickly. You will receive an email notifying you once your parcel is on its way. Please be aware we only take responsibility for your parcel until delivery has been confirmed. Items returned to us by couriers due to an incorrect address or a parcel not being picked up from the depot, will incur a further delivery charge for reshipping payable by the customer. We make every effort to ensure you receive your order within 7 working days of you receiving your notification of dispatch. We are unable to take responsibility for delays caused by the couriers we use. If you haven’t received your parcel within 7 days of the dispatch notification email please do contact us at firstname.lastname@example.org.
As much as we endeavor to fulfill all orders, on the very rare occasion an item that has been purchased is out of stock we will contact you to let you know and offer a refund or an exchange for another item.
Unfortunately at this time we are unable to ship orders outside the UK via our website. Please email us if you are interested in ordering from outside the Uk.
All items are individually wrapped in tissue & sealed with moth labels.
RETURNS & EXCHANGES
Whilst we hope you will be happy with your purchase(s). We are happy to offer a full refund or exchange for any items with which you are not entirely satisfied if returned within 7 days of receiving them (or the couriers first attempt at delivery). All items must be returned in its original unused condition with original tags still attached. Please email us (email@example.com) to arrange for a refund / exchange of your order and to obtain a returns code; we are unable to accept returned packages without prior authorisation. Please return the parcel, with your name & authorisation code, to: moth, 154 burton road, west didsbury, Manchester M20 1LH. We highly recommend that you use a signed for service and obtain proof of postage as we cannot refund or exchange goods that are lost or damaged in transit. Please be aware return postage is at your own cost. Do ensure parcels returned to us carry sufficient postage, as we are unable to accept parcels that don’t carry the correct postage. We aim to process returns within 3 working days on receipt of the goods. After inspection of the goods we will credit you via your original payment method. Due to the banking systems this may take a few days to appear on your card/bank statement.
We take care in packaging your order carefully to avoid any damage during shipping. Should your order arrive damaged or the incorrect item has been sent please contact us within 24 hours to inform us. We will contact you to rectify this for you as quickly as possible. Please do not send damaged or incorrect items back to us before we have responded.
TERMS & CONDITIONS
Availability & prices of products & delivery charges are subject to change without notice. Whilst we take every care to ensure that the description, specification, colour & photography reproduction of our products are correct we cannot take any accept liability as to its accuracy. Due to the use of handwork/natural methods of production used in some of our products slight variations in the actual goods may occur. The device you are viewing this website may also effect the accuracy of the colour. moth will not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied.
All orders made are subject to acceptance by moth. Moth has the right to cancel any orders made prior to delivery. Should payment have already been charged we would credit you immediately.
Prices are quoted in GBP (British pounds) and include 20% vat & are exclusive of postage and packing, which will be charged at the checkout.
Moth is a vat registered company 920 623 551